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Privacy Notice

Website privacy notice:

Explanation of how we collect and process your personal data through our website.

1. INTRODUCTION

Our privacy notice will cover how we collect and process your personal data through our website https://ttlgstudios.co.uk/.

By providing us with your data, you guarantee to us that you are over 13 years of age.

Through the Looking Glass Studios Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details
Our full details are:
Full name of legal entity: Through the Looking Glass Studios Ltd Email address: contact@ttlgstudios.co.uk

Postal address: 479 Bury New Road, Prestwich, Manchester, M25 1AD Company number 10283210

If for any reason you are not happy with how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). If there is a reason you are planning to complain to the ICS we would appreciate if you would contact us first so we can do our best to rectify any issues you may have with the way we have handled and processed your personal data.

2. WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

Identity Data >> This may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

Contact Data >> This may include your delivery address, email address and telephone numbers.

Technical Data >> This may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

Anything not mentioned here that you may add in the enquiry/question fields on any of the contact/enquiry forms on our website will not be processed unless relevant to your enquiry. Any sensitive data added will be immediately deleted. (See next section for what sensitive data is)

(A website form field is a space where you will type any information before sending the form)

If you change your personal data please inform us
at contact@ttlgstudios.co.uk as soon as possible as it is very important that your personal data is stored accurately and kept up to date.

Sensitive Data or Special Category Data

We will not intentionally collect any Sensitive Data about you and if we do receive any it will be removed as soon as the data is viewed.

Example’s of sensitive data may include, information about an individual’s:

race;
ethnic origin;
politics;
religion;
trade union membership;
genetics;
biometrics (where used for ID purposes);
 health;
sex life; or
sexual orientation.

3. HOW WE CAPTURE / COLLECT YOUR DATA

Your data may be captured by using one of our website forms and consent will be required by checking a box which will show your legitimate interests in our services. Alternatively you can email or call us directly and this privacy notice will apply.

When you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy at https://ttlgstudios.co.uk/cookie- policy/ for further details.

4. HOW WE WILL USE YOUR DATA

We will use your data to process and respond to your enquiry/questions or anything that is relevant to the information filled in on any of our website forms only. Your data will not be used for marketing lists.

Change of purpose

If we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose that we may proceed to do so.

5. HOW YOUR DATA WILL BE STORED

The contact forms on our website will be stored within our email services providers. These include 123 reg, you can find more information on their privacy policy here https://www.123-reg.co.uk/terms/privacy.shtml and Thunderbird which will store emails directly on our systems. The emails through our website form is held for 2 weeks then deleted. Other emails are stored on an excel sheet and locked away in a cupboard (These are only clients) Not enquiries

If work is agreed and we have to invoice you then personal data will be printed and stored in a locked cupboard.

Personal data may also be stored in our cloud based project / team management systems, including iCloud. You can find out more about their Privacy & Security here https://www.apple.com/uk/legal/privacy/en-ww/

6. DATA SECURITY

We have put security measures in place to ensure that your data is stored securely, by us and our associates.

We will also limit the access to your personal data by our associates if they don’t need to access everything that is stored based on the nature of the work and their involvement. They will only process your personal data on our instruction and will uphold confidentiality based on agreements between us and all of our associates.

Data Breach

If a data breach is to happen we have put in place a procedure that will be followed which includes notifying you at the closest possible time to us finding out about the breach.

7. DATA RETENTION

We will retain your personal data for up to 3 years if an enquiry is made where we don’t end up completing any business.

If we do complete business together as this is often ongoing or you will require our services in the future we will hold your data indefinitely unless you express the right to deletion/erasure. All of your data instances will then be removed unless required for tax purposes.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

8. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
 Request transfer of your personal data.

Right to withdraw consent.
You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-

regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at contact@ttlgstudios.co.uk

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